Easy to install Customizable notifications can be emailed to you, so you’re immediately alerted of system failures or possible failures that can impact end-user activities. Wish it had options with processing more than just command prompt with out logging completely into the machine. Thanks so much for your great feedback, Erwin! * Ticketing System has time tracking built it, * No Apple Mac Agent (Mac clients are monitored via SNMP) https://www.getapp.com/it-management-software/a/atera/features Monitor Printers, RAIDs, Routers and Other SNMP Devices. labelTicket Management. Time to move to another RMM! All Rights Reserved. The software offers pre-configured maintenance and administrative tasks for users to apply to workstations and servers. easy to use and good to sell. Once you are signed in you'll be able to: © 2020 GetApp. Easy management of hundreds of endpoints/customers. Users do not have to bother with the processes of creating monthly bills because the software automatically adds time to all contract types. Nothing to Dislike but Lack of Linux agent is killing us. Users can improve operational efficiency, profitability, and provide better service. When an endpoint is offline, it stops attacks with separate file execution policies that apply to USB, local disk, DVD, and CD drives. labelLive Chat. The chat feature enables technicians to initiate a chat with a customer. Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Easy to use, intuitive, clean and efficient. Technician status can be changed at the top left corner of the screen. GetAppEdificio SPACESC/ Pallars 193, 2ª planta 08005 Barcelona, Spain, © 2020 GetApp. Atera is very much interested in what their customers think and request for suggestions or improvements. The chat feature is offered as part of the. With Atera’s remote access support, you can stay connected while on the go. … USD 79.00/month, Atera is available across 3 pricing tiers: Pro, Growth, and Power.
Requires iOS 9.0 or later. We have seen a lot of changes, most for the better. Our platform delivers:
Customers can access knowledge base posts, open their tickets, and track their tickets. Cost savings is worth whatever bells and whistles we lost. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. It also allows users to onboard more clients, quickly evaluate the associated workload, and scale their businesses.
I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. If neither the technician nor the customer accepts the chat request within 2 minutes, the chat session will time out. We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.
Below are some frequently asked questions for Atera. You can simultaneously troubleshoot support issues with multiple customers in real time—so wait times are reduced and customers have a better experience. The support is also excellent. Atera's rmm platform’s features combines everything an IT professional needs under one advanced and easy to learn platform.
It stops billing disputes with pre-configured time, ticket, and invoice details unique to each customer. There is not a lot of overhead for setup and management of this solution. Atera Network Monitoring Software is an all-in-one SaaS for Managed Service Providers that offer users more control. With a 360 degree view, they can organize and monitor all their customers’ information from one system. Atera is easy to install, the remote access, reporting, and patch management superior and their customer support is hands down the best I have experience across any application.
Cannot use remote frequently, it fails consistently since January 2019. This includes patch management, remote control, security, monitoring, backup, asset inventory, and more. The software shields users’ information and transactions from specific threats and malicious attacks.
Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team. Atera offers full control of inbound and outbound connections without additional stress on the endpoint resources. "Its very easy to get started with Atera. Users can improve operational efficiency, profitability, and provide better service. Overall the Monitoring and Alerts work great and that's all we have fully implemented. Users get real-time notifications of potential dangers before they happen to be proactive in finding the solution in advance. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) To open a chat through an existing ticket: The chat feature enables customers to initiate a chat with a technician. Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. A windows dialog appears on the technician side that says “Connecting…”. Remote Control/Support of Servers, Workstations and Networks.
The technician can initiate a chat even if the Helpdesk Agent is not activated. So, before a problem escalates, an IT professional can solve it. The cost is very affordable and they offer 3rd party licenses for a great price e.g. It offers the flexibility of creating any kind of contract. The software also provides reports to help users manage their customers better. Atera helps us to easily administrate our customers' infrastructure, as it enables us to remotely manage and monitor it, as well as to keep track of our technicians' activity. If so, how will it allow you to improve your services/save time on the daily tasks? These reports warn the customers’ to renew or replace their problematic or high-risk devices.
The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform. Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue. With Atera’s remote access support, you can stay connected while on the go. No messing around with codes or having customers download and install extra special software.
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